Call Routing

call queuing

Many businesses have a limited number of phone lines, and despite all efforts there are times when customers simply have to wait before you can deal with their call.

A virtual Call Queuing system is the easiest way to let your customers know you value their call, and prevent you from missing potential opportunities.

No one likes being held in a queue, but we can try to make it as painless as possible. Settings such as maximum queue size, a choice of on hold music and customised comfort messages can be configured to best suit your business and how you want your customers to be handled.

 

How does it work?

  1. Caller dials the number we provide
  2. If the destination numbers are busy, we will queue the call
  3. Whilst the caller is waiting they can hear messages about your latest promotion or service
  4. When a line becomes free, the call will be transferred through

Our Call Queue service is held in the network, so there is no need for any expensive on-site equipment.

  • Maximise opportunities by not missing calls
  • Play marketing messages or important announcements to your callers whilst they wait
  • Callers are seamlessly connected when the next line or agent becomes free
  • Handle your inbound calls more efficiently and effectively
  • No additional expensive hardware or software required with network call queuing

Area routing

Call Queuing

Call Whisper

Fax to email

Email to Fax

Call Recording

Auto attendant

Voicemail

Conference

Greeting message

Time of day

Call delivery

Mid call transfer

Disaster recovery

Call Statistics

Bespoke Solutions

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