Call Routing

call recording

Some companies use call recordings for staff training and improving customer service, others may be required to record calls for compliance or dispute resolution. Whatever the application our Call Recording service makes it easy to record your inbound calls.

Because this service is in the network, it doesn’t require any complicated or expensive on-site equipment. Record all calls, record a percentage of calls, or on demand at the simple touch of a button.
Recordings can be stored as MP3, WMA or WAV file format, and can be delivered to an email address, an FTP server – or both.

 

How does it work?

  1. Caller dials the number we provide
  2. Caller hears message to advise the call is being recorded
  3. Call connects and conversation continues as normal
  4. Recording is sent to you on email once the call has finished

If you want to record your outbound calls, we can do that too!
We’ll provide you with a dedicated call recording access number and a PIN. You simply dial the access number, enter the PIN, then at the prompt you dial the number of the person you want to reach. At the end of the call, the recording will be delivered to you on email.

  1. Dial the access number we provide
  2. Enter the PIN
  3. Dial the number you want to reach
  4. Recording is sent to you on email once the call has finished

If you are in a business sector that is required to record calls for legal reasons (for example financial services), please contact us so we can ensure this feature fits your requirements.

  • No need to install any expensive hardware or software
  • Ideal for training or monitoring purposes to improve customer service
  • Record all calls, a percentage of calls or on demand
  • Save, file and distribute recordings easily from your email

Area routing

Call Queuing

Call Whisper

Fax to email

Email to Fax

Call Recording

Auto attendant

Voicemail

Conference

Greeting message

Time of day

Call delivery

Mid call transfer

Disaster recovery

Call Statistics

Bespoke Solutions

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