Call Routing

call statistics

Call statistics are very useful for tracking how well your advertising is working, how many calls you are receiving, and how many calls you may be missing. Call Statistics can also help you with decision-making and re-allocation of resources to make sure calls are answered efficiently.

Our online portal is easy to use – all you need is web access. The portal home page shows a graphical snapshot of the month so far, then you can generate more in-depth reports to analyse the data.

 

  • View missed or engaged calls
  • See how long it takes for calls to be answered
  • Produce reports for management meetings
  • Monitor your service levels and improve your customers experience
  • Reports can be scheduled for delivery via email

Area routing

Call Queuing

Call Whisper

Fax to email

Email to Fax

Call Recording

Auto attendant

Voicemail

Conference

Greeting message

Time of day

Call delivery

Mid call transfer

Disaster recovery

Call Statistics

Bespoke Solutions

NEED SOME ADVICE? LETS TALK: 0330 333 2662