0500 numbers are generally free to call from landlines – like 0800 and 0808, but as new 0500 numbers have not been available for many years, they are poorly recognised by consumers. As such Ofcom have made the decision to withdraw all 0500 numbers from use by 3rd June 2017.
The full Ofcom statement on withdrawing 0500 numbers can be found here: http://stakeholders.ofcom.org.uk/binaries/consultations/re-consultation-0500-freephone/statement/0500_statement.pdf
I own an 0500 number – what do I do?
Start looking at your options immediately.
There is a Freephone range reserved specifically for migrating away from 0500 which is 0808 5. As an example, if your number is 0500 123456 you can migrate to 0808 5 123456. Through our carrier relationships here at Noise, we can help you to source your matching 0808 5 number.
Businesses don’t have to migrate to an 0808 5 number – you may want replace your 0500 number with a completely different number instead. It doesn’t even have to be freephone, you may want to look at an local 01/02 number.
Changing your phone number can be a relatively quick process, but you also need to think about all the places your 0500 number might be published and update those details too – e.g. Google, Yell, FreeIndex, Facebook etc.
Why not take the time to review your company communications? This could be an opportunity to introduce productive solutions that can add real value to your business, such as call routing features to give you greater control over how your calls are dealt with.
Should you choose to migrate from 0500 to 0808 5, or replace with an alternative number, it needs to happen before 3rd June 2017.
If you need any help or advice, please do give us a call on 0330 333 2662 or drop us an email to firstname.lastname@example.org