We can route calls to landlines, mobiles, international numbers or outsourced call centres in several ways – helping to improve customer experience, and ensure potential sales calls are not missed.
- Simple: Have several destination numbers ring in the order you choose. If the first destination is busy, unanswered or unavailable, the call routes to the next available destination.
- Percentage: Distribute calls based on percentage splits. For example, 50% of calls to destination 1, 30% of calls to destination 2 and 20% of calls to destination 3.
- Simultaneous: Have several destination numbers ringing at the same time, the first person to pick up will answer the call.
- Round Robin: With this feature the ringing group sequence is re-ordered with each incoming call received so the same destination number does not always get offered the call first, allowing for an even distribution of calls.