A virtual Call Queuing system is the easiest way to let your customers know you value their call, and prevent you from missing potential opportunities.
No one likes being held in a queue, but we can try to make it as painless as possible. Settings such as maximum queue size, a choice of on hold music and customised comfort messages can be configured to best suit your business and how you want your customers to be handled.
How does it work?
- Caller dials the number we provide
- If the destination numbers are busy, we will queue the call
- Whilst the caller is waiting they can hear messages about your latest promotion or service
- When a line becomes free, the call will be transferred through
Our Call Queue service is held in the network, so there is no need for any expensive on-site equipment.
- Maximise opportunities by not missing calls
- Play marketing messages or important announcements to your callers whilst they wait
- Callers are seamlessly connected when the next line or agent becomes free
- Handle your inbound calls more efficiently and effectively
- No additional expensive hardware or software required with network call queuing