Call Routing
call statistics
Call statistics are very useful for tracking how well your advertising is working, how many calls you are receiving, and how many calls you may be missing. Call Statistics can also help you with decision-making and re-allocation of resources to make sure calls are answered efficiently.
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Our online portal is easy to use – all you need is web access. The portal home page shows a graphical snapshot of the month so far, then you can generate more in-depth reports to analyse the data.
- View missed or engaged calls
- See how long it takes for calls to be answered
- Produce reports for management meetings
- Monitor your service levels and improve your customers experience
- Reports can be scheduled for delivery via email
Area routing
Call Queuing
Call Whisper
Fax to email
Email to Fax
Call Recording
Auto attendant
Voicemail
Conference
Greeting message
Time of day
Call delivery
Mid call transfer
Disaster recovery
Call Statistics