Call Routing
Emergency call routing
Unpredictable and disruptive events such as floods, fires, heavy snow or other bad weather are often considered, but what about a simple power cut or if the phone lines are down?
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In an emergency or during unforeseen circumstances, the ability to be able to quickly and easily redirect calls is essential for business continuity.
All our inbound solutions have the ability to be redirected to an alternative call plan in the event of a problem. You can choose to redirect calls to an alternative site or contact, or play an emergency message to your callers to keep them updated.
We will create preconfigured plans which are tailored to your requirements, and can be instantly activated via the online portal or by using the secure dial in service.
- Minimal disruption to your callers
- Bespoke plans to suit your business
- Protect your business’ reputation
Area routing
Call Queuing
Call Whisper
Fax to email
Email to Fax
Call Recording
Auto attendant
Voicemail
Conference
Greeting message
Time of day
Call delivery
Mid call transfer
Disaster recovery
Call Statistics