Call Routing
time of day
Set up automated call routing to match your opening hours and working days. Calls can be directed to your landline, mobile, an outsourced call centre or overseas.
0330 333 2662
Once your call routing plan is activated, you never have to remember to divert the phone when you leave the office at the end of the day – Time of Day routing will take care of it for you.
We can also activate Special Day routing where specific days are set as ‘Out of Hours’ such as Christmas Day, Boxing Day and Easter.
- Route calls to landlines, mobiles, international numbers, outsourced call centres or Voicemail
- Create different plans for different times of the day or days of the week
- Ideal if you have call centres who can only take calls at certain times – this ‘Follow the Sun’ service will work seamlessly across time zones
Area routing
Call Queuing
Call Whisper
Fax to email
Email to Fax
Call Recording
Auto attendant
Voicemail
Conference
Greeting message
Time of day
Call delivery
Mid call transfer
Disaster recovery
Call Statistics